Privacy Policy

Last Updated: November 2025

Quick Summary: ServiceWizard respects your privacy. We collect data necessary to provide our AI-powered service business management services, never sell your personal information, and give you full control over your data.

1. Introduction

ServiceWizard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

2.1 Personal Information

Account Information: Name, email address, phone number, business name
Profile Data: Company information, branding preferences, contact details
Location Data: City, state, zip code for regional pricing accuracy
Authentication Data: Email and password for account access

2.2 Business Information

Customer Data: Customer names, phone numbers, email addresses, addresses, service history
Lead Information: Potential customer contact details and notes
Service Records: Job details, pricing estimates, cleaning methods
Quote Data: Generated quotes, proposals, and business documents

2.3 Media and Content

Photos: Images of surfaces, properties, or service areas for AI analysis (compressed to 1600px max, JPEG quality 0.7)
AI Analysis Data: Surface type identification, service pricing estimates, and method recommendations
Generated Content: Professional quotes, proposals, and service guides created by our AI

2.4 Usage Data

App Interactions: Feature usage, navigation patterns, time spent in app
Performance Data: App crashes, errors, and technical diagnostics
Subscription Data: Purchase history, subscription status, billing information

2.5 Device Information

Device Identifiers: Unique device IDs, device type, operating system
Technical Data: App version, build number, device capabilities
Permission Data: Camera, photo library, and location access status

3. How We Use Your Information

3.1 Core Services

AI Analysis: Process photos to generate service pricing estimates and detailed method recommendations
Business Management: Manage customers, leads, and service records for various service businesses
Quote Generation: Create professional quotes and proposals for service businesses
Regional Pricing: Provide accurate service pricing based on your location

3.2 Account Management

Authentication: Verify your identity and maintain account security
Profile Management: Store and update your business information
Subscription Services: Process payments and manage Pro features
Customer Support: Respond to inquiries and provide assistance

3.3 Communication

SMS Marketing: Send promotional messages to service customers who have opted in
Email Notifications: Send important updates, receipts, and service information
Push Notifications: Deliver app updates and feature announcements

3.4 Service Improvement

Analytics: Understand app usage patterns and user preferences
Feature Development: Improve existing features and develop new ones
Quality Assurance: Monitor app performance and fix technical issues

4. Information Sharing

4.1 Third-Party Services

We share information with trusted service providers who assist in our operations:

OpenAI: Processes photos for AI analysis and generates service recommendations
Firebase/Google: Provides authentication, database, and analytics services
RevenueCat: Manages subscription billing and payment processing for Pro features
Twilio: Handles SMS messaging services for customer communication
Apple/Google: Process in-app purchases and subscription payments

4.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal obligations
Protect our rights and safety
Prevent fraud or abuse
Respond to legal requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Messaging and SMS Communications

5.1 How ServiceWizard Uses SMS

ServiceWizard provides SMS (text messaging) functionality as a core feature of our business management platform. When you use ServiceWizard as a business owner, you can send text messages to your customers through our app. ServiceWizard acts as an intermediary platform that enables you to communicate with your customers via SMS.

How it works: As a ServiceWizard user, you can:

Send service quotes and estimates directly to customers via SMS
Send appointment reminders and scheduling updates
Notify customers about job status changes
Send invoices and payment requests via text message
Request customer reviews after service completion
Send SMS marketing campaigns to customers who have opted in
Receive and manage customer responses through the ServiceWizard SMS inbox

Important: ServiceWizard does not send messages directly to consumers. Instead, business owners using our platform initiate and control all SMS communications with their own customers. You, as the business owner, are responsible for obtaining proper consent from your customers before sending them SMS messages.

5.2 What Messages Customers May Receive

When you use ServiceWizard to send SMS messages, your customers may receive the following types of messages:

Service quotes and estimates
Appointment reminders
Scheduling updates
Job status notifications
Invoices and payment requests
Review requests after service completion
SMS Marketing messages (for customers who have opted in)

All SMS messages sent through ServiceWizard are delivered by third-party messaging providers (such as Twilio) on behalf of your business.

5.3 Third-Party Messaging Providers

We use third-party messaging providers (including Twilio) to deliver SMS messages on behalf of businesses using our platform. These providers:

Handle the technical delivery of messages
May have access to phone numbers and message content necessary for delivery
Are subject to their own privacy policies and terms of service
Do not use your information for marketing purposes

5.4 Message Data

We store message content, recipient phone numbers, and delivery status to provide our services. This data is retained in accordance with our data retention policies and is used solely for service delivery and support purposes.

5.5 Opt-Out Instructions

Recipients of SMS messages sent through ServiceWizard can opt out at any time by replying STOP to any message. When a recipient opts out:

We will record the opt-out request
No further messages will be sent to that phone number from your business account
The opt-out status is maintained in our system

Recipients can also reply HELP to receive information about how to contact the business or manage message preferences.

For more detailed information about SMS communications, please review our SMS Consent Disclosure.

6. Data Security

6.1 Security Measures

Encryption: Data encrypted in transit and at rest
Access Controls: Limited access to authorized personnel only
Secure Infrastructure: Cloud-based security with regular audits
Authentication: Multi-factor authentication for sensitive operations

6.2 Data Retention

Account Data: Retained while your account is active
Photos: Processed and deleted after AI analysis (not permanently stored)
Business Records: Retained for service business operations and legal compliance
Analytics Data: Aggregated and anonymized for long-term analysis

7. Your Rights and Choices

7.1 Access and Control

View Data: Access your personal information through app settings
Update Information: Modify your profile and business details
Delete Account: Request complete account deletion
Data Export: Request a copy of your data

7.2 Communication Preferences

SMS Opt-out: Unsubscribe from service marketing messages
Email Preferences: Manage notification settings
Push Notifications: Control app notification permissions

7.3 Location Services

Location Access: Grant or revoke location permissions
Regional Pricing: Location data used only for service pricing accuracy

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Users

If you are located outside the United States, please note that your information will be transferred to and processed in the United States, where our servers are located.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new policy on this page
Updating the "Last Updated" date
Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Information

Questions About This Privacy Policy?

If you have any questions about this Privacy Policy or our data practices, please contact us:

📧 Email

servicewizard@gmail.com

📞 Phone

513-800-3668

📍 Address

Cincinnati, Ohio

Your Privacy Matters: We are committed to protecting your privacy and being transparent about our data practices. If you have any concerns or questions, please don't hesitate to contact us.